Return Policy
Return & Refund Policy
Legal Company Name: Nanjing Zejinrong Technology Co., Ltd.
Official Website: nivqerio.com
At Nivqerio, we believe customers should have access to clear and understandable return and refund procedures.
This Return & Refund Policy applies to eligible purchases completed through nivqerio.com and explains return eligibility, request procedures, return shipping responsibilities, refunds, cancellations, exchanges, and product-related concerns.
Please review this policy before requesting a return or sending any products back.
1. Return Period
Nivqerio provides a 180-day return period for eligible products.
Return Window: 180 calendar days from the date of delivery
To qualify for a standard return, the following conditions generally apply:
-
The return request must be submitted within 180 calendar days after delivery.
-
The product must remain unused and in substantially the same condition as received.
-
Original packaging should be included where reasonably possible.
-
Original accessories, components, and supplied parts must be included.
-
Valid proof of purchase must be available.
-
Any clearly disclosed product-specific return requirements must be satisfied.
Products that do not meet these conditions may not qualify for a standard return unless applicable consumer protection law provides otherwise.
The 180-day return period does not automatically guarantee free return shipping for every return.
Return shipping responsibility depends on the reason for the request.
2. How to Request a Return
Customers must contact our customer support team before returning any product.
Customer Support Email: service@nivqerio.com
When requesting a return, please provide:
-
Your order number
-
Product name
-
Reason for requesting the return
-
Email address associated with the purchase
-
Relevant photos or videos when reporting damage, defects, missing components, or incorrect products
Our support team will review your request and explain the appropriate next steps.
If the return is approved, we will provide return instructions and the designated return destination.
Please do not return products before receiving the appropriate return instructions from Nivqerio.
3. Return Address and Instructions
Our registered business address is not necessarily the designated return warehouse.
Once a return request has been reviewed and approved, our customer support team will provide the appropriate return address and shipping instructions.
Customers should not automatically send products to our registered company address.
Returns shipped without following the provided instructions may experience processing delays.
We will provide reasonable assistance to help customers complete eligible returns.
Nothing in these procedures limits consumer rights that cannot legally be excluded.
4. Customer-Requested Returns
If you request a return for reasons unrelated to a verified product defect, shipping error, or other issue attributable to Nivqerio, return shipping costs will generally be your responsibility.
Examples include:
-
Changing your mind
-
Ordering the wrong product
-
Selecting an incorrect size, color, or variation
-
Ordering the wrong quantity
-
No longer needing the product
-
Personal preferences unrelated to product condition or fulfillment
Original shipping charges may be nonrefundable where permitted by applicable law.
We recommend using a trackable shipping service when returning an item.
Nivqerio does not charge a restocking fee for eligible returns.
5. Damaged, Defective, or Incorrect Products
If a product arrives damaged, defective, incomplete, incorrect, or materially different from its description, please contact us as soon as reasonably possible.
Email: service@nivqerio.com
Include:
-
Order number
-
Description of the issue
-
Clear photographs or videos, where reasonably available
-
Photos of the packaging if damage occurred during delivery
Our customer support team will review the circumstances and provide an appropriate resolution.
Depending on the issue, available resolutions may include:
-
Replacement
-
Full refund
-
Partial refund, where appropriate and accepted
-
Authorized return
-
Another reasonable solution agreed with the customer
If a product is confirmed to have arrived damaged, defective, incorrect, or materially different from its description due to an error attributable to Nivqerio or its fulfillment partners, the customer will not be required to bear reasonable return shipping costs associated with resolving that issue.
Where appropriate, we may arrange a prepaid return label or another reasonable return method at no additional cost to the customer.
These arrangements do not limit any mandatory consumer rights or remedies.
6. Missing Products or Components
If your package arrives without an expected product, accessory, or essential component, please contact:
Include your order number, details of the missing item, and photographs of the received contents where reasonably available.
Some orders may be dispatched in separate packages. Our support team may therefore first verify whether an additional parcel is still in transit.
If an item is confirmed to be missing because of a fulfillment error, we will provide an appropriate solution, which may include shipping the missing item or issuing a refund.
7. Inspection of Returned Products
Once an authorized return arrives at the designated return facility, it may be inspected to verify its condition and eligibility.
The inspection may include:
-
Confirmation of the returned product
-
Product condition
-
Included accessories and components
-
Compliance with applicable return requirements
-
Verification of the reported product issue
After inspection, our team will notify you of the outcome.
If a refund is approved, it will be processed according to the timeframe below.
8. Refund Processing Time
Once a returned item has been received, inspected, and approved for a refund, Nivqerio will generally issue the refund to the original payment method within:
5–10 business days
This timeframe refers to our refund processing period after approval.
Your bank, credit card issuer, PayPal, or other payment provider may require additional time to make the refunded funds available in your account.
For approved refunds that do not require a physical product return, the refund processing period begins when the refund is approved.
If a refund is delayed, please contact our support team for assistance.
9. Refund Method
Approved refunds are normally issued through the original payment method used to complete the purchase.
For transaction security and verification purposes, refunds generally cannot be redirected to a different:
-
Credit card
-
Bank account
-
Digital wallet
-
Payment account
Exceptions may apply when required by law or permitted under the applicable payment provider's rules.
10. Refund Not Received
If you have been notified that your refund has been issued but have not received the funds, please follow these steps:
-
Review your original payment account.
-
Contact your payment provider or card issuer to verify the refund status.
-
Contact your bank if additional processing time may be required.
-
If the refund remains unavailable, contact Nivqerio customer support.
Email: service@nivqerio.com
Please provide your order number and any available refund confirmation information.
Our customer support team will assist you in reviewing the status.
11. Order Cancellations
Customers may request cancellation before an order has entered fulfillment or been dispatched.
To request cancellation, please contact:
Include your order number and submit the request as soon as possible.
Our team will review the order status and confirm whether cancellation remains possible.
If cancellation is accepted, the eligible refund will generally be issued to the original payment method within 5–10 business days after cancellation approval.
Nivqerio does not charge a separate cancellation fee for cancellations accepted before fulfillment begins.
Once an order has been dispatched, it may no longer be possible to cancel the shipment.
In this situation, customers may request a return after delivery, subject to the eligibility requirements described in this policy.
Nothing in this section restricts cancellation rights provided by applicable consumer protection laws.
12. Exchanges and Replacements
Depending on product availability and the circumstances of the request, Nivqerio may offer an exchange or replacement.
A replacement may be appropriate when a product is:
-
Damaged during delivery
-
Defective
-
Incorrect
-
Missing essential components
-
Materially different from its description
Replacement availability depends on current stock and the circumstances of the reported issue.
If a suitable replacement is unavailable, we will discuss another appropriate resolution, including a refund where applicable.
Customers should contact our support team before returning the original item.
13. Returns That May Be Declined
Where permitted by applicable law, a standard return request may be declined if:
-
The request is submitted after the 180-day return period.
-
The product has been damaged, altered, or misused after delivery.
-
The item does not meet the applicable standard return conditions.
-
Required accessories or essential components are missing.
-
Proof of purchase cannot reasonably be verified.
-
A clearly disclosed and legally permitted product-specific return exclusion applies.
Returns sent without following the provided instructions may experience processing delays.
An administrative issue involving return authorization or shipment to an incorrect address will not automatically remove consumer rights that cannot legally be excluded.
Nothing in this policy excludes or limits statutory consumer rights or remedies under applicable law.
14. Return Shipping Records
We recommend retaining the following records until your return and refund have been completed:
-
Return shipping receipt
-
Tracking number
-
Carrier confirmation
-
Return authorization or relevant customer support correspondence
These records can help our team investigate any shipping delays or missing returned parcels.
15. Relationship to Other Store Policies
This Return & Refund Policy should be read together with the other applicable policies published on nivqerio.com, including:
-
Shipping & Delivery Policy
-
Terms of Service
-
Terms of Purchase
-
Privacy Policy
Shipping charges, delivery estimates, cancellation procedures, and refund obligations should be consistent across these policies and the information presented during checkout.
Where any policy provision conflicts with mandatory consumer protection requirements, applicable law will take precedence.
16. Customer Support and Business Information
For questions regarding returns, refunds, cancellations, damaged products, incorrect orders, exchanges, replacements, or after-sales assistance, please contact:
Brand Name: Nivqerio
Legal Company Name: Nanjing Zejinrong Technology Co., Ltd.
Official Website: nivqerio.com
Customer Support Email: service@nivqerio.com
Customer Service Phone: 150-5088-8787
Business Address: Room 2831, No. 2 Changcheng South Road, Jiedaisi Community, Getang Subdistrict, Jiangbei New Area, Nanjing, Jiangsu, China
Customer Service Hours: 9:00 AM – 6:00 PM, China Standard Time (UTC+8)
Nivqerio is owned and operated by Nanjing Zejinrong Technology Co., Ltd.
We aim to handle all legitimate return and refund requests fairly, transparently, and in accordance with the policies communicated to customers at the time of purchase.