FAQ
Nanjing Zejinrong Technology Co., Ltd.
The following section provides answers to common questions about purchasing from Nivqerio.
How do I order from Nivqerio?
Choose the product you wish to purchase, select the available product options if applicable, add the product to your cart, and complete the checkout process.
Once the order is successfully submitted and payment is processed, you should normally receive an order confirmation message by email.
Can I update information on an order?
Please contact service@nivqerio.com as soon as you discover that information needs to be changed.
If fulfillment has not yet begun, we may be able to assist.
However, we cannot guarantee order modifications once processing or shipment has started.
Can an order be cancelled?
You may request cancellation by contacting our customer support team as quickly as possible after ordering.
If your order has already entered fulfillment or has been transferred to a shipping carrier, we may no longer be able to stop or cancel the shipment.
When will I receive tracking information?
Tracking information may become available after your parcel has been prepared and transferred to the relevant carrier.
It may take additional time for the carrier's tracking website to display the first update.
I did not receive my order confirmation. What should I do?
First, check your spam, junk, and promotions folders.
You should also verify that the email address provided during checkout was correct.
If you still cannot find your order confirmation, contact service@nivqerio.com.
Does Nivqerio ship to different countries?
The available shipping destinations are determined by the options displayed during checkout.
Availability may depend on product restrictions, shipping carrier coverage, destination regulations, and other logistics considerations.
Are delivery dates guaranteed?
Unless expressly stated otherwise, delivery dates displayed on the website are estimates only.
Actual delivery may be affected by:
- Carrier operations
- Customs procedures
- Destination
- Weather
- Public holidays
- Peak shopping periods
- Other circumstances outside our reasonable control
What should I do if the product is damaged?
Contact service@nivqerio.com and send us:
- Your order number
- A description of the problem
- Clear photographs of the product
- Photographs of the packaging where relevant
We will review the information and advise you of the available solution.
What happens if I receive the wrong item?
Please contact customer service and provide your order details and photographs of the item received.
Once the issue has been reviewed, we will assist you under our applicable return and refund procedures.
How can I reach customer service?
Email: service@nivqerio.com
Phone: 150-5088-8787